Refund Policy

As orders are manufactured to spec and are specific to each customer, we do not offer refunds unless there is an unredeemable fault with the product supplied and Quickburn is directly responsible for this fault

In the situation where this might be in question, we would require evidence of goods not working as they should and also for all goods to be returned to us at Quickburn so we can carry out the necessary tests to validate your claim. Once we are satisfied that we are at fault, we will then discuss refund procedure with yourself, and all being well, refunds will be made in accordance to the agreement discussed. Without reasonable evidence of any malfunction with the product serviced and provided, we cannot issue refunds

The amount of refund applicable will depend on a number of factors which will also be discussed in person with claimant, and may vary from the amount of payment received depending upon these factors. Each situation is different so will vary from case to case accordingly

Customers cannot place orders, have their goods manufactured and paid for, then expect a refund because they have changed their minds or decide to change artwork/audio after the fact and therefore no longer require the goods already manufactured. Refunds will not under any circumstance be issued in such cases

Quickburn reserves the right to withhold any refunds until such time as Quickburn is satisfied the product supplied is not to the standard we ourselves expect