Delivery Information

Delivery Options & Rates

1. Standard Next Day: £10.00 + vat
2. Pre Midday: £15.00 + vat
3. Pre-10am: £20.00 + vat
4. Pre-9am: £25.00 + vat
5. Saturday Delivery (normally delivered before 1pm): £25.00 + vat
6. Same Day Delivery: Prices vary depending on location, urgency & availability
7. Collection In Person: Free Of Charge

Courier Collection Time (From Quickburn)
Courier collects from our office on weekdays at 3:30pm. Orders need to be booked for collection by 3pm at the very latest, but earlier is preferred. Invoices need to be settled in full (by 2:30pm) in order to give us enough time to book courier and avoid delays to your orders being dispatched/received. Invoices settled after 2:30pm will risk delays to goods being dispatched same day.
Standard Next Day Delivery

Standard next day deliveries are usually made between 9am – 4pm. This is a general guide and may vary from time to time.

Express Deliveries

There are various express delivery options available which are outlined under the ‘Delivery Options & Rates’ sub-heading above. Please note, although these services are offered, they are not guaranteed as there is no possible way to predict unforeseen events disrupting the flow of normal business.

Courier Booking Confirmation Email

On confirmation of invoice being settled, courier will be booked. This automatically initiates a confirmation email with summary of details, which will be sent directly to either the recipient or the person placing the order. Delivery is usually the next working day after this confirmation is received.

Orders with Longer Lead Times

Some print and packaging options may require longer lead times, in which case delivery will be between 3 – 5 business days after final artwork proofs are approved. For Replication orders, this will generally be between 8 – 12 business days after final artwork proofs are approved. You should receive an email to notify you of expected delivery date.

Failed Delivery Attempt

If you do not receive your goods when expected, please contact us and we will forward you the relevant information to contact your local depot, who will be able to discuss the matter further with you directly and rearrange a suitable date for a re-delivery. Please make sure someone is in on the day of the expected delivery so as to avoid delays and/or complications, as we cannot accept responsibility for any failed delivery attempt due to either courier or recipient negligence.

Reimbursement for Failed Deliveries

Failed deliveries will only be reimbursed by us if Quickburn is directly at fault. Our obligation is to complete the production order, but as we have no control over courier or recipient actions once goods leave our office, Quickburn is under no obligation to be party to any issues raised in such cases, but we will do all we can to help where possible and within reason.